At Lead Shipping LLC, including our subsidiaries and affiliates (collectively referred to as “Lead Shipping,” “we,” or “us”), we highly value your privacy and respect your concerns. This Privacy Policy outlines how we handle and protect the information you provide when using our website and/or our services (“Services”).
This Policy explains the types of personal information we collect, the methods we use to handle and store this information, and how we utilize and share it. We also describe the measures we take to ensure the security of your personal information. Additionally, we provide information on how you can request access to or modify your personal information, withdraw consent, manage communication preferences, and seek clarification on our privacy practices.
Our commitment is to use any information obtained solely in accordance with this Policy.
Electronic Communications
We primarily communicate through electronic means, unless stated otherwise. By accessing or using our services, or sending us emails, you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
We will communicate with you electronically through various channels, including email, text, in-app messages, chat, or by posting messages on the Lead Shipping website or other modes of communication, such as our call center facility. By accepting this Privacy Policy, you acknowledge and confirm your agreement to receive communications from us electronically.
Please note that electronic communication enables efficient and timely interaction, while also allowing you to maintain a record of our correspondence.
Information We Obtain
At Lead Shipping LLC, we collect consumer personal information to enhance your experience on our platform and provide you with our services. The types of personal information we may obtain include, but are not limited to:
- Contact Information:
- Individual and business contact details, such as name, company name, physical address, email address, and telephone or fax number.
- Shipping Information:
- Shipping-related contact details, including sender’s, consignee’s, and neighbor’s (for specific features like “leave with neighbor”) name, physical address, email address, and telephone number.
- Signature for proof of delivery.
- Lead Shipping account number.
- Information provided to facilitate access to shipment locations.
- Content information of certain shipments, to the extent that an identifiable person can be linked to such content.
- Identity Verification:
- Information that enables us to verify an individual’s identity.
- Recipient Information:
- Names, email addresses, and telephone numbers of individuals to whom we are requested to send information.
- Survey Responses:
- Information provided in response to surveys.
- Credentials:
- Usernames, passwords, biometrics, and other credentials used to access Lead Shipping products and services.
- Social Media Data:
- Social media handles, content, and other data posted on our official social media pages or elsewhere on the Internet.
- Information obtained through Lead Shipping-related social media apps, tools, widgets, and plug-ins (including third-party login services).
- Mobile Device Location:
- Geographic location of your mobile device if you use certain features of our apps.
- Payment and Financial Information:
- Payment information, such as payment card details or online payment services number, invoicing address.
- Financial information, such as bank account numbers.
- Tax Identification:
- Tax identification number if required for specific products, services, promotions, or prize draws.
- Other Personal Information:
- Any additional personal information provided to obtain Lead Shipping products or services.
Information Obtained from Third Parties and Automated Collection
At Lead Shipping LLC, we may receive consumer personal information from our customers to perform our services. Additionally, we may obtain personal information from third parties, including public databases, social media platforms, or third-party partners such as analytics or marketing providers.
During the process of picking up or delivering shipments or providing other services, we may collect physical location data. This data includes information that identifies the actual location of a physical address, such as GPS data, geocodes, latitude and longitude information, and images of various locations.
When you visit our websites, use our apps, or interact with Lead Shipping-related tools, widgets, or plug-ins, we may collect certain information through automated means, such as cookies and web beacons. This information includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity.
A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages or apps to web servers and may transmit information back to a web server.
Through these automated collection methods, we gather and store “clickstream” data to understand usage patterns. We may link certain data elements obtained through automated means, such as browser information, with other information we have collected about you. This helps us determine, for example, whether you have opened an email we sent to you.
We may also use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may provide options for you to be notified when you receive certain types of cookies or to restrict or disable certain types of cookies. However, please note that without cookies, you may not be able to access all the features of our websites or apps.
Both Lead Shipping and other parties, such as our advertising networks, may collect personal information about your online activities over time and across third-party websites when you use our websites and apps.
Third-party apps, tools, widgets, and plug-ins on our websites and apps, such as the Facebook “Like” button, may also use automated means to collect information about your interactions with these features. The privacy policies, notices, or terms and conditions of these providers govern the collection and use of this information.
Use of the Information We Obtain
At Lead Shipping LLC, we utilize the information we obtain in the following ways:
- Pick up, deliver, and track shipments: We use the information to facilitate the efficient pick-up, delivery, and tracking of shipments, ensuring a smooth logistics process.
- Provide requested products and services: We utilize the information to offer the specific products and services you request, such as logistics, supply chain management, customs clearance and brokerage services, and financial services.
- Process and collect payments: The obtained information is used for processing and collecting payments related to the products and services we provide.
- Customer support and communication: We employ the information to provide customer support, respond to your inquiries, questions, and comments, and effectively communicate with you regarding your requests.
- Tracking updates and delivery options: We send you tracking updates and assist you in selecting convenient delivery options for your shipments.
- Account management: The information helps us establish and manage your account, including your online account on our website, address book, and billing center.
- Personalized product offerings: We may use the information to offer products and services that we believe may be of interest to you, based on your preferences and previous interactions with Lead Shipping.
- Special events and promotions: We communicate about and administer your participation in special events, programs, surveys, contests, prize draws, and other offers or promotions.
- Social media interaction: The information enables you to engage with Lead Shipping through our social media platforms and participate in interactive activities.
- Contact information sharing: If requested by you, we can send information to your contacts on your behalf.
- Claims processing: The information is used to process claims received in connection with our services.
- Business operations and improvement: We analyze the information to operate, evaluate, and enhance our business, including developing new products and services, managing communications, assessing sales and marketing effectiveness, analyzing consumer trends, ensuring network and information system security, performing accounting and auditing tasks, and maintaining high-quality customer services.
- Data analysis and anonymization: We perform data analysis, market and consumer research, trend analysis, profiling, financial analysis, and anonymization of personal information for various business purposes.
- Fraud prevention and compliance: We employ the information to protect against, identify, and prevent fraud and other illegal activities, as well as to comply with applicable legal requirements and internal policies.
- Legal obligations and claims: The information is used to fulfill legal obligations, establish, exercise, and defend legal claims, and monitor and report compliance issues.
- Service improvement: We use the information to improve our services, ensuring that we deliver a better and more personalized experience to our customers.
We employ various automated means, such as cookies, web beacons, and similar technologies, to collect information online. This information serves multiple purposes, including customizing user visits to our websites and apps, delivering tailored content based on users’ interests and browsing behavior, and managing our business operations effectively. Additionally, we may supplement the collected data with location information to provide relevant content. The information helps us diagnose technical issues, administer our websites and apps, identify users, and gather demographic insights. By analyzing clickstream data, we gain a deeper understanding of usage patterns and can optimize our websites and apps accordingly. It’s important to note that our websites and apps do not respond to “do not track” requests from browsers.
Use for Interest-Based Advertising
We utilize information about your online activities to provide you with personalized advertising for products and services that align with your specific interests. This involves collecting data on our websites and apps, as well as participating in advertising networks that enable targeted messaging based on demographic, contextual, and interest-based criteria. These networks employ automated methods such as cookies, web server logs, and web beacons to track your online behavior over time. By analyzing this information, the networks can display advertisements tailored to your individual preferences. The data collected includes details about your visits to websites within the advertising networks, including the pages or ads you interact with. This data collection occurs on both our platforms and third-party websites that are part of the advertising networks. Additionally, this process allows us to evaluate the effectiveness of our marketing campaigns.
Information We May Share
At Lead Shipping LLC, we prioritize the protection and privacy of your personal information. We do not sell or otherwise share your personal information except as described in this Policy. However, in order to provide efficient pick-up and delivery services, we may need to share shipping information with third parties involved in the process, including shippers, consignees, third-party payers, and recipients. These third parties are strictly authorized to use the information solely for performing services on our behalf or complying with legal requirements.
We may also share personal information with our affiliates, franchisees, resellers, and joint marketing partners, collectively referred to as “Lead Shipping Business Partners.” These entities may use the information for the purposes outlined in this Policy. Additionally, we may share physical location data with our Lead Shipping Business Partners and other third parties to enhance location-based services and improve mapping accuracy.
Unless you object, we may share other personal information with third parties who are not Lead Shipping Business Partners. These third parties may use the information for their own purposes, such as offering products or services that may be of interest to you.
Please note that information collected through third-party apps, tools, widgets, and plug-ins, such as those provided by third-party login services or related to the use of a Facebook “Like” button, is collected directly by the providers of these features. The privacy practices governing this information are determined by the providers, and Lead Shipping is not responsible for their information practices.
As part of our forwarding and logistics business units, we often manage the supply chains of our customers, including freight forwarding, international trade, and brokerage services. In these instances, we may obtain, use, and disclose personal information about our customers’ customers as required by our agreements with the customers.
We may disclose information about you in the following circumstances: (i) if required by law, regulation, or legal process, such as a court order or subpoena, (ii) in response to requests from government agencies, including law enforcement authorities, or (iii) when we believe disclosure is necessary to prevent physical harm, financial loss, or in connection with an investigation of suspected or actual illegal activity. Furthermore, in the event of a sale, transfer, or reorganization of our business or assets, we reserve the right to transfer any information we have about you.
Your Options
At Lead Shipping LLC, we provide you with certain options regarding our communication with you and the collection of your information. Here are the options available to you:
- Marketing email communications: You have the choice to opt out of receiving marketing email communications from us. To unsubscribe, simply click on the unsubscribe link provided in our marketing emails. Alternatively, you can adjust your email preferences in your profile on our website or contact us using the information provided in the “How To Contact Us” section below.
- Other marketing communications: If you prefer not to receive other marketing communications from us, you can contact us using the information in the “How To Contact Us” section below. We will respect your request and ensure that you do not receive further marketing communications.
- Information sharing preferences: In line with the options described in the “Information We Share” section, you have the ability to withdraw your consent or object to certain information sharing. You can manage your privacy preferences by accessing the Privacy Preferences Center link provided below or by contacting us as indicated in the “How To Contact Us” section. We will honor your preferences and adjust our information sharing accordingly.
- Opting out of ad network interest-based advertising: To learn more about how to opt out of interest-based advertising by ad networks, please visit the consumer opt-out page specified by the ad network.
Access and Correction
You have the right to access certain personal information we hold about you and make updates or corrections to any inaccuracies. To exercise this right:
- For personal information associated with your My Lead Shipping Account, you can access and update your information directly through your account on our website, ahafreight.com.
- For personal information not accessible through your account, you can request access or corrections by contacting us using the information provided in the “How To Contact Us” section below.
To ensure the security and privacy of your information, we may need to verify your identity or request additional details before granting access. If you believe that any personal information we hold about you is inaccurate, you may request a correction or amendment using the contact details below.
Please note that, in certain circumstances, we may need to retain the collected information for record-keeping and research purposes, even if you choose to opt out of communications.
Non-Lead Shipping Places and Services
For your convenience and information, our websites and apps may contain links to non-Lead Shipping places that are operated by companies not affiliated with Lead Shipping. These companies may have their own privacy policies or notices, and we strongly recommend reviewing them. Our services may also be provided to you through third-party platforms or other channels not directly controlled by Lead Shipping. Please note that we are not responsible for the privacy practices of any non-Lead Shipping places or services.
Data Transfers
Lead Shipping may transfer the personal information we collect about you to countries outside of the country where the information was originally collected. These countries may have different data protection laws from your own country. When we transfer your personal information to other countries, we will protect it as described in this Privacy Policy and in compliance with applicable laws. We use contractual measures, such as the European Commission’s standard contractual clauses, to ensure the protection of personal information when transferred between jurisdictions.
How We Protect Personal Information
Lead Shipping maintains administrative, technical, and physical safeguards to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. We are committed to ensuring the security of the shared information. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information collected online. While we take measures to limit access to our facilities and vehicles to authorized individuals, please note that information located on the outside of a package or letter may be visible to others.
Do Not Track
Please note that our Web sites and mobile apps are not designed to respond to “do not track” requests from Web browsers.
Updates To Our Policy
This Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Policy and indicate at the top of the notice when it was most recently updated. It is the user’s obligation to regularly check the Policy. Your continued use of the Aha Freight platform following any such change constitutes your agreement to this Policy as so modified.
How To Contact Us
If you have any questions, comments, or would like us to update the information we have about you or your preferences, please contact us via email using the provided Email Application.
Contact Information:
Lead Shipping LLC
Post Box: 98408
Office No. 309, Mayfair Building
Dubai Investments Park 1, Dubai
United Arab Emirates